Frequently Asked Questions

The City Hall is open Monday to Friday, 8:00 AM to 5:00 PM, with a lunch break from 12:00 PM to 1:00 PM. We are closed on weekends and national/local holidays.

Visit our Government Directory page to find contact information for all city offices and department heads.

Currently, most services require in-person applications. However, we are working on implementing online services for select transactions. Check individual service pages for updates.

Processing time depends on the Local Civil Registry and whether the record is readily available. Check the Marikina City Citizen's Charter for official processing times.

Yes, but they must bring:

• An authorization letter signed by you
• Valid ID of both you and the representative
• Photocopy of your valid ID

Both are certified true copies. PSA certificates are the nationally-recognized version required for passport and visa applications. Local civil registrar certificates are accepted for most local transactions and are often processed faster.

Business permits must be renewed annually, preferably in January. The deadline for penalty-free renewal is typically January 20th of each year.

To start a new business, you'll need:

• DTI Registration (for sole proprietorship) or SEC Registration (for corporation)
• Barangay Clearance
• Community Tax Certificate (Cedula)
• Location Sketch/Map
• Contract of Lease (if renting)

Visit our Business Permit page for complete details.

Currently, we accept cash payments at the City Treasurer's Office. We are working on implementing online payment options for taxes and fees.

Visit the City Treasurer's Office at the City Hall with your Tax Declaration or latest Official Receipt. Payment is in cash. Property taxes are due quarterly, but you may pay annually to avail of discounts.

Go to the City Social Welfare and Development Office (CSWDO) with:

• Birth Certificate or any valid ID showing your age (60 and above)
• 1x1 ID photo
• Barangay Residence Certificate

The ID is issued for free.

Senior citizens enjoy 20% discount and VAT exemption on purchases (with a minimum purchase amount per establishment), priority lanes, and access to special programs and medical assistance from the city.

Thank you for helping us improve! Please open an issue on our GitHub repository. Describe the problem and include the page URL if possible.

Yes! BetterMarikina is fully responsive and optimized for mobile phones, tablets, and desktop computers.

BetterMarikina is an independent, volunteer-run civic project. It is not an official website of the Marikina City Government. For official transactions, visit marikina.gov.ph.

The site is built on BetterSolano by Ramon Logan Jr., shared under MIT | CC BY 4.0, and is part of the BetterGov.ph community of Better LGU portals.

Contributions are welcome from everyone: developers, data researchers, designers, writers, translators, and concerned citizens of Marikina. Get involved on GitHub.